Welcome to Grofo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

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1. Information We Collect

We may collect information about you in a variety of ways when you use the Grofo App. The information we may collect includes:

A. Personal Data
Personally identifiable information that you voluntarily give to us when registering with the App or making a purchase. This includes:
- Name and Contact Information: First and last name, email address, phone number, and delivery addresses.
- Account Credentials: Passwords and other security information used for authentication.
- Payment Information: Payment card details and billing address (processed securely by our third-party payment gateways; we do not store full credit card numbers).

B. Device and Usage Data
Information our servers automatically collect when you access the App:
- Device Information: Mobile device ID, model, operating system, and IP address.
- Usage Data: Pages viewed, interaction with the App, and access times.

C. Location Data
With your permission, we may collect and process information about your actual location (using GPS or other sensors) to provide localized grocery availability, calculate delivery fees, and track your order in real time.

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2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- Create and manage your account.
- Process and fulfill your grocery and food orders, including delivery tracking.
- Communicate with you regarding your order status, updates, or customer service inquiries.
- Send you promotional offers, newsletters, and marketing emails (which you can opt-out of at any time).
- Improve our App, features, and overall user experience.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

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3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

- Third-Party Service Providers: We may share your information with third parties that perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Delivery Partners: We share your name, phone number, and delivery address with our delivery personnel to ensure your order reaches you successfully.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

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4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

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5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13 (or the applicable age in your jurisdiction). If we learn that we have collected personal information from a child without verification of parental consent, we will delete that information as quickly as possible.

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6. Your Data Rights and Choices

Depending on your location, you may have the right to:
- Access and Update: Review and change the information in your account settings.
- Delete Your Account: You can request the deletion of your account and personal data by contacting our support team.
- Location Tracking: You may opt-out of location-based services by changing the settings on your mobile device (note that this may impact order delivery functionality).

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7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Grofo Support
Email: support@grofo.co.in